4.5 million households in the U.S. have solar panels on their homes. Most of those customers are happy with it - their electricity bills have just about disappeared, and it's great for the planet. But thousands and thousands of people are really disappointed with what they've been sold. Their panels are more expensive than they should be, and they say it is hard to get someone to come fix them when they break. It turns out this sometimes crummy customer experience is no accident. It ties back to how big, national solar companies built their businesses in the first place. To entice people to install expensive solar panels, companies developed new financing models which cut upfront costs for customers. And they deployed lots and lots of salespeople to grow their businesses. But in the drive to get more households installing solar panels, consumer costs went up and the focus seemed to shift away from making sure those panels actually worked. All of this left some consumers feeling like they've been sold a lie. On today's episode, we look into how the residential solar business model has turned some people sour on solar. And we'll try to figure out where the industry could go from here. Help support Planet Money and hear our bonus episodes by subscribing to Planet Money+ in Apple Podcasts or at plus.npr.org/planetmoney. Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy

We often hear that air travel is worse than it's ever been. Gone are the days when airplanes touted piano bars and meat carving stations — or even free meals. Instead we're crammed into tiny seats and fighting for overhead space. How did we get here? Most of the inconveniences we think about when we fly can be traced back to the period of time just after the federal government deregulated the airlines. When commercial air travel took off in the 1940s, the government regulated how many national airlines were allowed to exist, where they were allowed to fly, and how much they could charge for tickets. But the Airline Deregulation Act of 1978 swept all these restrictions aside – and stopped providing subsidies for the air carriers. Airlines had to compete on ticket prices. That competition led to a more bare-bones flying experience, but it also made air travel a lot more affordable. In this episode, we trace the evolution of air travel over the past century to discover whether flying really is worse today — or if it's actually better than ever. We'll board a plane from the "golden age" of air travel, hear the history of one of the original budget airlines and meet feuding airline CEOs. Along the way, we'll see how economic forces have shaped the airline industry into what it is today, and what role we, as consumers, have played. Help support Planet Money and hear our bonus episodes by subscribing to Planet Money+ in Apple Podcasts or at plus.npr.org/planetmoney. Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy