The bridal industry, one of the many markets that rely on in-person customer experiences, was not spared by Covid-19. However, “snowmageddons, hurricanes, Covid, murder hornets -- nothing can cancel love,” said Kelly Cook, chief marketing and IT officer at David’s Bridal, on the latest episode of the Glossy Podcast. “It’s a fun time to be in our business,” said Cook, who spent a year facilitating virtual wedding gown and bridal face mask shopping. She expects a 25-40% increase in weddings in 2021, “now that vaccines are out and the country’s opening up.” The height of the pandemic last year did not equate to a full stop in the bridal industry, however. While “about 10% of the brides just canceled their weddings,” according to Cook, “out of the remaining 90%, about half of them already moved their weddings into this year. The remaining half moved their weddings into fall of [2020].” For the brides that did get married during the pandemic, David’s Bridal was quick to adapt to their needs with solutions, like the production of “70,000 [face] masks in all colors," as well as improvements to its technology, according to Cook. “We've modernized and digitized our company,” said Cook. “Within a two-week period, we implemented curbside pickup and we implemented virtual stylists.” The latter was possible through partnerships with augmented reality-focused company Vertebrae, as well as Zoey, an automated concierge system, she said. “We sold $1 million in gowns just through text,” said Cook. “We wouldn't have been able to do any of that if we had not had a culture here of serving her and being relentless about solving problems.” Additionally, David’s Bridal hosted its first virtual fashion show in May 2020. It also found success with a YouTube Live channel “of nothing but wedding videos,” as well as with new TikTok and Instagram Reels accounts. Customers have benefitted from the changes, as well -- particularly those who have signed up for the company's new Diamond Loyalty Program. “It’s not a loyalty program for the number of times you get married. It’s a loyalty program around everybody at your wedding,” said Cook. “We launched it on December 8 of last year and have had 55 people earn enough for a honeymoon.” As for the future of David’s Bridal, “the power of our store [is] in making everyone feel absolutely stunning and beautiful in whatever they're wearing,” said Cook. “The trend is that people are going to want more human interaction and want to see more humanity in brands because we are becoming so digital.” The human touch of the bridal shopping experience is not fully replicable via digital. Until life returns to normal, Cook emphasized the importance of David's Bridal “partnering with people that make the [wedding] process easier,” such as WeightWatchers, Black Tux, popular venue Rustic Wedding Chic and micro-influencers. “We partner with the right micro-influencer, and we give her the product, and all of the content is in her own voice and style,” said Cook. She called out that David's Bridal has featured “employees, friends, and family” in shoots, in place of models, since last year. “It’s authentic and real, and it’s representative of who we are as a brand,” said Cook.

Erin Carpenter, Nude Barre founder and CEO, quite literally walked a mile in “pink ballet shoes” and “beige tights,” and felt the pain of finding hosiery in the right shade. It's a struggle that has been experienced before by current customers of Nude Barre, which offers hosiery and underwear in 12 complexion-matching shades. “I’m sure you see this in the market where you go to stores: You ask for something in nude, and usually they bring you options that are beige. I’m not beige,” said Carpenter, who is a former professional dancer and actress, on the most recent episode of the Glossy Podcast. “What I would have to do, and many other artists would have to do, is dye their tights and undergarments to match their skin on a weekly basis to be in uniform.” People of color and white dancers alike have long complained about the lack of hosiery options and the fact that most are “[a] strange shade of beige,” said Carpenter. That led her to start Nude Barre.  The demand for diversity in the industry has not yet died down. “There was a petition out about a year ago for the bigger brands like Danskin to make more pointe shoes and ballet shoes in different skin tones,” said Carpenter. “Thousands of people signed this, including dancers, so there’s been a big push for this from consumers,” she said. Carpenter specifically honed in on the intimates category, with a focus on items like bras and stockings.  Nude Barre was not exempt from the shift in consumer desires, as a result of the pandemic. “Our customer is at home, and she wants comfortable underwear,” said Carpenter. “So we wanted to give her options other than just our seamless thong.” In turn, the brand launched a bikini panty, a girl short (a female-empowering twist on the classic “boy short”) and face masks.  While Nude Barre is carried in retail and dance stores, most of its sales are direct-to-consumer. “We really love [that], because we get to control the narrative of how we want to talk to our customers,” said Carpenter. “We get to have those intimate and deeper conversations around standing up against colorism and fighting against it in this category and in this industry.” Carpenter’s passion to bring diversity to the dance apparel industry is exemplified by her own financial investment into the company. “One of our challenges was that, when we would sell out of inventory, we’d have to scrape up enough money to fulfill that,” said Carpenter, who initially launched Nude Barre with $3,000 of her savings.  Over a decade later, Nude Barre has accumulated stable investors. However, acquiring financial support didn’t come without roadblocks, as she approached “a lot of people that didn’t understand the problem that I was solving,” said Carpenter. “They didn’t quite understand the impact and the importance of changing this narrative of beige being the standard of beauty and why that matters.”  Eventually, this problem was solved when Serena Williams, who started off as a customer in 2018, became an investor of Nude Barre in 2019. "It helped get other investors to believe in what we were doing and to validate the business,” said Carpenter.  With the rise of intimates brands like Kim Kardashian-owned Skims, and the push for inclusivity and diversity in the intimates and lingerie space, Carpenter asserts it is a multi-billion-dollar industry. “Growth for the company definitely means more categories,” such as bodysuits, she said. But when looking for more partners, Carpenter ensures that Nude Barre will remain committed to pushing back against investors who may be “excluding certain pieces of the equation” in their focus, in terms of both sizing and skin-tone inclusivity.