Pete Nordstrom, a fourth-generation member of the Nordstrom family, currently serves as the retailer's president and chief brand officer.  Nordstrom got in his start at the company working in the shoe department and worked his way up from there. According to hIm, the experience he gained from directly working with customers still helps him succeed in his role today. "[Working in the shoe department] is a very high-touch proposition that requires a level of commitment and service," he said on the latest Glossy Podcast. "The humility you learn from that is also helpful."  Aside from his executive responsibilities, Nordstrom also hosts The Nordy Pod, a podcast launched in February that gives Nordstrom fans an insider's perspective on all things Nordstrom, retail and fashion.  This week, Nordstrom sat down with Glossy editor-in-chief Jill Manoff to discuss how Nordstrom prepared for the holiday season, and how the company takes a unique approach to customer service, innovation and operations. 

If you're an avid fashion shopper, chances are you've heard of Lyst. The 12-year-old shopping app has the largest assortment of premium and luxury fashion online in one place, according to Emma McFerran, the company's newly-appointed CEO. McFerran joined the company in 2014 and has risen through the ranks to her most recent position, which was officially announced in July.  In her new role, McFerran is dedicated to fine-tuning Lyst's app to strengthen the user experience. "Our members are our most powerful cohorts. ... We use data and technology [from the app] to drive recommendations, which are personal to [consumers]. The more we learn about you, the better the offerings become," McFerran said on the latest episode of The Glossy Podcast.  In May 2021, the company announced a "pre-IPO" funding round of $85 million. As Lyst focuses on scaling its business under McFerran's leadership, eventually going public and broadening its offerings and brand partnerships will remain top priorities.