We’re back with Part 2 of our special turn-the-tables episode with Reid Hoffman. In this episode, we follow Reid through PayPal, LinkedIn, the Microsoft acquisition, his angel investments, Greylock, and his hosting of Masters of Scale — all the while proving our theory that you can chart an epic journey to scale if you make everyone you enlist a hero — in their OWN story and not just yours. Guest host: June Cohen, the executive producer of Masters of Scale and the cofounder of WaitWhat, the company behind it). Cameo appearances: Arianna Huffington (Thrive Global) and Jeff Weiner (LinkedIn). Read a transcript of this interview at: https://mastersofscale.com/reid-hoffman-make-everyone-a-hero-part-two/ Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

That constant roar of customer feedback? Be thankful for it. It holds all the secrets to your success, if you learn how to read the signs. Listen to what users say, sure. But also watch what they do and interpret what they need. Eventbrite's Julia Hartz embodies this principle. She believes passionately in learning from her customers, and has made rapid response to user feedback the driving force behind Eventbrite’s strategy — as it grew from a simple ticketing app to a full-service platform for event creators, offering everything from ticket sales to custom RFID readers. Read a transcript of this interview at: https://mastersofscale.com/julia-hartz-let-your-customers-be-your-scouts/ Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.