"Anxiety," "grief," "mom”: These are the words surfacing at this extreme moment in time. That data comes from Crisis Text Line, whose online counselors are using both empathy and aggregated data to help people through this pandemic. Founder and former CEO Nancy Lublin makes the case for not losing sight of data — especially at extreme moments like this. Crisis Text Line provides free, confidential crisis counseling via text, 24/7 and to help counselors meet the moment, they anonymize and analyze real-time data on how their users are feeling. That data, Nancy says, is telling them the story of right now. Hosted by editor-at-large Bob Safian.

Jaw-dropping data reporting here: "How Is America Feeling?" Read: https://www.crisistextline.org/everyday-empathy/

Want to support Crisis Text Line?

Share the link. We want to help. Share CrisisTextLine.orgSuggest partners. We want more people to know we are here and 100% operational. Media partners, companies, influencers, hotlines. Find us at CrisisTextLine.orgVolunteer. People can be part of a solution, from their couch, in their jammies. CrisisTextLine.org/volunteer

Read a transcript of this episode: https://mastersofscale.com

Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.