In 2009, Domino’s went into crisis mode after a prank threatened to ruin the brand’s already substandard image. You might say that was a wake up call. The company would go on to invest heavily in technology and delivery in the intervening years. Meanwhile, Pizza Hut doubled down on its sit-in restaurants and fancier toppings, but their investment barely moved the needle on profits. Now after 60 years of jockeying for the top spot in the pizza hierarchy, Domino’s has pulled out in front of its biggest competitor. But there are even more challenges coming to Pizza Hut and Domino’s, not to mention the entire restaurant industry itself. To dig into this more David is joined by Sam Oches. He’s the editorial director of Food News Media, a B2B company specializing in the fast casual industry.  For more on Sam Oches check out his podcast Fast Forward and QSR Magazine.  Listen ad-free on Wondery+ here Support us by supporting our sponsors! NetSuite - Let NetSuite show you how they’ll benefit your business with a FREE Product Tour at netsuite.com/WARS. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

After a disastrous start, FedEx needs to change its sales pitch or it will run out of money before it even has a chance to take off.  Smith resorts to surprising means to raise the money to keep his fledgling company going. UPS is convinced FedEx will be out of business in a matter of months.  But it has its own problems to attend to, as drivers are feeling dissatisfied and start to organize for better working conditions.   Listen ad-free on Wondery+ here See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.