With UPS expanding aggressively into Europe and other continents, FedEx decides to bet big on China. But it’s a risky strategy that initially looks like it’s going to fall short.   Meanwhile, UPS tries to maintain its competitive advantage by pushing for more productivity from its workers. But the drivers have had enough and UPS soon has a major labor relations problem on its hands. UPS’s troubles give FedEx an opening to peel away some of its business. And at the dawn of the dot com era, both companies make a play for a new type of customer.  Listen ad-free on Wondery+ here Support us by supporting our sponsors! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In our last episode, Amazon had once again taken a financial hit to get ahead in the shipping game, cutting out its need for FedEx and UPS, and turning them into the competition. But there’s one more link in the shipping chain that FedEx, UPS and even Amazon hasn’t cut loose: The United States Postal Service. Private shipping companies also sometimes hire the Post Office to take care of last-mile deliveries. But that might be changing as FedEx becomes more self-sufficient, and may plan to cut some of its ties with the USPS. Does that mean UPS will follow? And if so, will your shipping rates rise as the Post Office faces cutbacks later this year? To learn more, David chats with Sucharita Kodali, a digital business strategy and e-commerce expert at Forrester Research.  For more on Sucharita Kodali: https://www.forrester.com/sucharita-kodali Listen ad-free on Wondery+ here Support us by supporting our sponsors! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.